"The research indicates that a key barrier to greater use of the outdoor spaces is that the purpose of the space is unclear, and as a result it is putting people off using the spaces or wanting anyone else to use them. The lack of clarity about the purpose of these spaces is creating tension as people’s different expectations are not being met.
"The interviews revealed that management approach is usually to identify the cause of the problem and prohibit or prevent the problematic activity so that the source of conflict is removed.
"However as a result of this management strategy, the outdoor spaces are becoming more like ornaments, peaceful places for looking at, as opposed to a functional social resource.
"Despite the incremental restriction on uses, this 'look but don’t touch' feel of the spaces seems to have been intentionally integrated into the design."